Advice from a Call Center Geek!

A Marketing podcast by Thomas Laird

4.9 • 63 ratings

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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

Recent Episodes

Tips to Disrupt your Service Desk with Technology and Tactics
Published: April 15, 2024
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Unlocking the Power of Prompts: Enhancing CX QA with Proven Strategies
Published: February 22, 2024
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Creating an AI Roadmap for Your Contact Center from the Ground Up!
Published: February 12, 2024
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2024 CX, AI, and Contact Center Predictions
Published: February 1, 2024
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Inside the Contact Center Evolution: Insights from John Coulter of Five Star Call Centers
Published: December 21, 2023
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AI Tools in CX: The Truth about ROI
Published: December 14, 2023
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Navigating the Technology Maze for Small Contact Centers: A Practical Guide
Published: December 11, 2023
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Contact Center Management, Hiring, Ratios and More- Effective Contact Center Management
Published: November 21, 2023
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Best CcaaS Providers 2023-2024!
Published: November 16, 2023
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The AI Transformation: A New Era for Business Process Outsourcing
Published: November 9, 2023
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